Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, subject to meeting the conditions set out in this Returns & Exchanges section, you can choose to return delivered items for any reason up to 14 days from delivery of your Order, providing you notify us within 24 hours from the moment you have received your order. Only 50% of the total price will be refunded for customized orders.

Please read our Return & Exchanges policy carefully to ensure you can proceed with your request as quickly as possible.

Ordinary Returns

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. 

The item(s) should be returned unworn and in perfect condition, with all Vaya Fashion and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Return & Refund Process

Items can be returned by arranging collection from your delivery address by contacting us via email at

General Conditions Applicable to Returns

In order to qualify for a refund, as a customer, you need to inform us about your will to return and refund within 24 hours from receiving your order. All items must be returned to us within maximum 10 days of Order receipt.

Unaltered, unused, unwashed and in full saleable condition (or the condition in which they were received from us), in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. 

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

Customer are encouraged to email us at mentioning the order ID and reason for return. Once the request is received and confirmed, it is your responsibility to ship the package back to us at the address that will be provided to you in the return and refund acknowledgment email. Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund request. If your request is approved, the refund amount will be processed within 15 to 30 days.


Cancellation of an order must occur within 24 hours (1 day) after the payment was made online. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to exchange the item, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the returns process.


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